FAQ's
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most products across India. However, some orders may require a small advance payment to avoid fake orders.
Can I cancel my order after placing it?
Yes, you can cancel your order within 12 hours of placing it. Once your order is shipped, cancellations are not possible.
Are all products returnable?
Most products are eligible for a 7-day return/replacement. However, items like personal care, hygiene products, innerwear, and customized items are non-returnable due to safety reasons.
How long will it take to receive my order?
Orders are usually delivered within 5–12 business days, depending on your location and product availability. Remote areas may take a little longer. You’ll receive a tracking ID once your order is shipped.
How do I contact customer support?
You can reach us easily:
📧 Email: nextadditions@gmail.com
📞 Phone/WhatsApp: +91 6393220894
Our support team replies within 24–48 working hours.
What if I receive a damaged or wrong product?
Don’t worry 😊 If you receive a damaged, defective, or wrong product, simply contact us within 48 hours of delivery with photos/videos. We’ll arrange a replacement or issue a refund as per our policy.